Effective Date: 5 September 2026
Welcome to TTKom.
These Terms and Conditions (“Terms”) govern your access to and use of TTKom’s internet connectivity, hotspot services, customer portal, website, telecommunications services, equipment, and any other services provided by TTKom (“Services”).
By registering for, purchasing, accessing, or using any TTKom Service, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use or subscribe to TTKom’s Services.
For purposes of these Terms, “TTKom,” “we,” “us,” or “our” refers to TTKom, while “customer,” “you,” or “your” refers to the person or organization subscribing to or using our Services.
These Terms shall be interpreted in accordance with the applicable laws and regulations of the Republic of Malawi.
To subscribe to TTKom Services, you must provide accurate and complete information required for registration and service provision.
You agree to:
Provide accurate and current registration information.
Keep your account information up to date.
Keep your username, password, voucher, access code, or other authentication credentials confidential.
Notify TTKom promptly if you believe your account has been compromised or used without authorization.
Use the Services only for lawful purposes.
Accept responsibility for activity conducted through your customer account or assigned connection, subject to applicable law.
TTKom reserves the right to verify information provided during registration where reasonably necessary.
TTKom provides internet connectivity and related services according to the package, subscription, plan, or service purchased by the customer.
Service speeds, data allowances, usage limits, fair-use policies, availability, and other service characteristics may vary depending on the customer's selected package.
Advertised speeds represent the applicable service capacity or maximum achievable speed under suitable network conditions and may be affected by factors including:
Network congestion
Customer equipment
Wi-Fi conditions
Distance and signal strength
Third-party networks and services
Internet destinations
Maintenance or technical faults
Weather or other circumstances beyond TTKom's reasonable control
TTKom does not guarantee uninterrupted or error-free access to the internet.
You agree to use TTKom Services responsibly and in compliance with applicable laws.
You must not use TTKom Services to:
Engage in unlawful activities.
Attempt to gain unauthorized access to computer systems, networks, servers, or accounts.
Distribute malware, viruses, ransomware, or other malicious software.
Conduct unauthorized scanning, probing, or exploitation of networks or systems.
Conduct denial-of-service or distributed denial-of-service attacks.
Engage in fraud, phishing, identity theft, or other deceptive activities.
Send unsolicited bulk communications or spam.
Interfere with the operation or security of TTKom's network.
Resell or redistribute TTKom Services without written authorization.
Operate services or equipment in a manner that adversely affects TTKom's network or other customers.
Circumvent authentication, billing, access controls, bandwidth restrictions, or other technical measures.
Use the Services in a manner that violates the rights of others.
TTKom may investigate suspected violations and take appropriate action, including restricting, suspending, or terminating Services where permitted by law.
Customers may be required to provide or use compatible equipment such as routers, computers, phones, access points, modems, or other network devices.
Customers are responsible for maintaining their own equipment unless the equipment has been supplied or is maintained by TTKom under a separate arrangement.
TTKom may provide technical specifications or configuration requirements to ensure compatibility with its network.
Customers must not intentionally modify, tamper with, bypass, or interfere with TTKom-owned equipment or network infrastructure.
Where TTKom provides equipment to a customer, ownership of that equipment remains with TTKom unless otherwise agreed in writing.
Customers must:
Take reasonable care of TTKom equipment.
Not sell, transfer, modify, dismantle, or interfere with TTKom-owned equipment.
Allow reasonable access for installation, maintenance, replacement, inspection, or recovery of equipment where required.
Return TTKom-owned equipment when the service is terminated or when requested.
Customers may be responsible for the reasonable cost of repairing or replacing equipment that is lost, deliberately damaged, or damaged through misuse, subject to applicable law and the terms of the customer's service agreement.
Customers are responsible for paying all applicable subscription fees, installation charges, equipment charges, usage charges, and other fees associated with their selected Services.
Unless otherwise stated:
Services must be paid for according to the applicable billing cycle.
Payments must be made through approved TTKom payment channels.
Customers should retain payment confirmations and transaction references.
TTKom may suspend Services where an account remains unpaid after the applicable payment deadline.
Payment through a third-party payment provider may be subject to that provider's terms and conditions.
TTKom will not be responsible for delays caused by payment providers, banks, mobile money platforms, or other third-party payment systems.
TTKom may temporarily restrict or suspend Services where reasonably necessary, including where:
An account has outstanding payments.
There is suspected unauthorized use.
There is a security threat.
The customer violates these Terms.
The customer's activity presents a risk to TTKom's network or other customers.
Emergency maintenance or repairs are required.
Suspension is required by a competent authority or applicable law.
Where reasonably practicable, TTKom may provide notice before suspension. However, immediate suspension may occur where necessary to protect the network, customers, systems, or third parties.
TTKom may occasionally interrupt Services to perform:
Planned maintenance
Emergency maintenance
Network upgrades
Repairs
Security improvements
Infrastructure replacement
TTKom will make reasonable efforts to restore Services as quickly as practicable.
TTKom is not responsible for interruptions caused by circumstances outside its reasonable control, including failures of third-party infrastructure, power outages, natural disasters, civil disturbances, regulatory actions, or other force majeure events.
To maintain the stability, security, and performance of its network, TTKom may implement reasonable network-management measures.
These measures may include:
Traffic management
Bandwidth allocation
Abuse prevention
Security filtering
Blocking or restricting malicious traffic
Temporary restrictions during network incidents
Fair-use measures applicable to particular packages
Any material service-specific restrictions will be communicated through the applicable service information or customer agreement where required.
Customers are responsible for:
Keeping their account credentials secure.
Securing their own Wi-Fi networks and connected devices.
Maintaining antivirus and security software where appropriate.
Using strong passwords.
Preventing unauthorized persons from accessing their connection.
Ensuring their use of TTKom Services complies with applicable laws.
Paying all applicable charges associated with their account.
TTKom is not responsible for security vulnerabilities in customer-owned devices, applications, operating systems, routers, or other equipment.
TTKom provides connectivity to the internet but does not control the content, products, services, websites, applications, or communications available through third-party networks.
TTKom is therefore not responsible for:
The accuracy of third-party information.
The availability of third-party websites or services.
Content hosted or transmitted by third parties.
Losses resulting from the use of third-party websites or applications.
Third-party terms, privacy policies, or security practices.
Customers should exercise appropriate caution when accessing external websites and services.
TTKom's collection and processing of personal and network information is governed by its Privacy Policy.
By using TTKom Services, customers acknowledge that certain information may need to be collected and processed to provide, secure, administer, troubleshoot, and bill for the Services.
TTKom may also process information where required or permitted by applicable law.
TTKom may monitor and record technical information relating to its network for legitimate operational and security purposes.
This may include connection information, authentication records, IP addresses, device identifiers, timestamps, bandwidth usage, and other technical information.
Such information may be used to:
Maintain network security.
Detect abuse and unauthorized access.
Troubleshoot technical problems.
Investigate security incidents.
Maintain service quality.
Comply with applicable legal obligations.
TTKom does not undertake unnecessary monitoring of the private content of customer communications.
Unless otherwise stated, TTKom and its licensors retain all applicable intellectual property rights in TTKom's:
Website
Branding
Logos
Software
Customer portal
Documentation
Graphics
Content
Systems
Network technologies
Customers may not reproduce, modify, distribute, sell, lease, sublicense, or commercially exploit TTKom intellectual property without prior written permission.
Nothing in these Terms transfers ownership of TTKom's intellectual property to a customer.
Information provided through TTKom's website, customer portal, or other online platforms is provided for general information and service-management purposes.
TTKom makes reasonable efforts to keep information accurate and current but does not guarantee that all website content will always be complete, accurate, or available.
TTKom may modify, update, suspend, or discontinue any website or portal functionality without prior notice where reasonably necessary.
TTKom's website or customer portal may contain links to third-party websites or services.
Such links are provided for convenience and do not necessarily constitute an endorsement or guarantee by TTKom.
TTKom is not responsible for the content, availability, security, or privacy practices of third-party websites.
Unless expressly authorized by TTKom, customers may not:
Resell TTKom Services.
Share a subscription with unrelated third parties.
Provide public internet access using a residential or personal subscription.
Bypass package limitations.
Transfer an account to another person without authorization.
Business, public hotspot, reseller, or other commercial arrangements may be subject to separate agreements and pricing.
Either TTKom or the customer may terminate a service in accordance with the applicable subscription agreement or service terms.
TTKom may terminate or restrict Services where permitted by law if a customer:
Materially breaches these Terms.
Fails to pay applicable charges.
Engages in fraudulent activity.
Uses the Services unlawfully.
Poses a significant security or operational risk to TTKom or other users.
Provides materially false information during registration.
Upon termination, outstanding amounts owed to TTKom remain payable.
Any TTKom-owned equipment must be returned in accordance with the applicable equipment terms.
Refunds, credits, or adjustments will be handled in accordance with the customer's applicable service plan, payment terms, and TTKom's refund policy.
Where a payment has already been processed through a third-party payment provider, the applicable processing procedures may also apply.
TTKom may require proof of payment or transaction details when processing a refund or billing dispute.
To the maximum extent permitted by applicable law, TTKom shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use or inability to use the Services.
This may include losses arising from:
Temporary service interruptions.
Network congestion.
Third-party service failures.
Customer equipment failures.
Internet security incidents outside TTKom's reasonable control.
Loss of data.
Loss of business or revenue.
Third-party websites or applications.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, you agree to indemnify and hold TTKom, its officers, employees, contractors, and authorized representatives harmless from claims, losses, damages, liabilities, and reasonable expenses arising from your unlawful use of the Services or your material violation of these Terms.
TTKom may modify its Services, packages, prices, technical specifications, policies, or these Terms from time to time.
Where required, customers will be notified of material changes through appropriate communication channels.
Continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms, subject to applicable law.
Customers who have a complaint regarding TTKom Services should first contact TTKom through its official customer support channels.
TTKom will make reasonable efforts to investigate and resolve complaints promptly.
Where a dispute cannot be resolved through the customer-support process, the parties may pursue any remedies available under applicable law and through the appropriate authorities or courts in Malawi.
TTKom will not be considered in breach of these Terms where failure or delay in performing its obligations results from circumstances beyond its reasonable control.
Such circumstances may include:
Natural disasters
Fire
Flooding
Severe weather
Power failures
Telecommunications infrastructure failures
Acts of government
Civil unrest
War
Strikes
Cybersecurity incidents
Failures of third-party providers
Other circumstances beyond TTKom's reasonable control
TTKom will make reasonable efforts to restore affected Services when circumstances permit.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
These Terms, together with any applicable service agreement, package description, acceptable-use policy, privacy policy, equipment agreement, and other terms expressly incorporated into the Services, constitute the agreement governing your use of TTKom Services.
Where there is a conflict between these Terms and a specific written service agreement, the specific service agreement shall prevail to the extent of the conflict.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Malawi.
Any legal proceedings arising from these Terms shall be subject to the jurisdiction of the appropriate courts or legally established dispute-resolution mechanisms in Malawi, subject to applicable law.
If you have questions about these Terms and Conditions, your account, or TTKom Services, please contact us through our official customer support channels.
TTKom
Email: ttkom@havenplustechnologies.co.mw
Telephone: +265996884869
Address: Area 3, Alliance Mall, Room #41
Last Updated: 5 September 2026