Effective Date: 5 September 2026
TTKom (“TTKom”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers, subscribers, website visitors, and users of our internet and related services.
This Privacy Policy explains what information we collect, how we collect and use it, how we protect it, and the circumstances under which it may be disclosed.
By using TTKom’s website, internet services, customer portal, hotspot services, or other services provided by TTKom, you acknowledge that you have read and understood this Privacy Policy.
Depending on the services you use, TTKom may collect the following information:
When you register for or use our services, we may collect information such as:
Full name
Telephone number
Email address
Physical or installation address
Billing address
Customer account information
Username and account credentials
Service/package information
Customer support and communication records
Information provided when making enquiries, complaints, or service requests
We only collect information that is reasonably necessary for providing and managing our services.
When you connect to TTKom's network, certain technical information may be automatically recorded. This may include:
IP address
MAC address or device identifiers
Username or subscriber account identifier
Connection and disconnection times
Data usage or bandwidth consumption
Network session information
Device type and operating system
Browser type and version
Network diagnostics and error information
Accessed services or connection destinations where technically necessary for network operation, security, troubleshooting, or compliance with applicable law
This information helps us operate, secure, maintain, and improve our network.
TTKom may use collected information to:
Provide and manage internet and telecommunications services
Create and maintain customer accounts
Authenticate customers and devices
Process subscriptions, renewals, upgrades, and service changes
Generate invoices and manage payments
Monitor network performance and availability
Measure data usage and bandwidth consumption
Troubleshoot technical problems
Respond to customer enquiries and support requests
Detect, investigate, and prevent fraud, abuse, unauthorized access, and other security incidents
Maintain the security and integrity of our network and systems
Improve our products, services, and customer experience
Communicate important service announcements and maintenance information
Meet legal, regulatory, taxation, and law-enforcement requirements
Protect the rights, property, and safety of TTKom, our customers, and other users
As an internet service provider, TTKom may maintain technical and network logs generated through the use of our services.
These logs may include information such as IP addresses, authentication records, connection timestamps, bandwidth usage, assigned network addresses, device identifiers, and other information required for network administration and security.
Network logs may be used for:
Network administration
Service monitoring
Troubleshooting
Security investigations
Fraud and abuse prevention
Capacity planning
Billing and usage management
Compliance with applicable laws and lawful requests from competent authorities
TTKom does not use network monitoring as a means of unnecessarily inspecting the private communications or content of customers.
To provide paid services, TTKom may collect and process information relating to:
Subscription plans
Invoices
Payment history
Transaction references
Account balances
Payment confirmations
Where payments are processed through third-party payment providers, the payment provider may process payment information in accordance with its own privacy policy and applicable requirements.
TTKom does not require access to sensitive payment credentials such as your card PIN.
TTKom's website and customer portal may use cookies and similar technologies to provide essential functionality, maintain sessions, remember preferences, improve security, and understand how visitors use our website.
Cookies may be used for purposes including:
Authentication
Session management
Security
User preferences
Website performance and analytics
You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of some TTKom services.
Where TTKom provides a customer portal, hotspot, captive portal, or similar service, information may be collected to authenticate users, manage access, provide subscribed services, monitor usage, process payments, and maintain network security.
Customers are responsible for keeping their account usernames, passwords, access codes, and other authentication information confidential.
TTKom does not sell or rent customers' personal information to third parties.
Information may be shared where reasonably necessary with:
Payment service providers
Technology and hosting providers
Network infrastructure and service providers
Professional advisers and contractors
Authorized employees and service personnel
Regulatory authorities
Law-enforcement agencies
Courts or other competent authorities
Information will only be disclosed where necessary to provide services, protect our systems or customers, or comply with applicable legal or regulatory obligations.
TTKom may disclose or preserve information where we are required or permitted to do so by applicable law, court order, regulatory requirement, or other lawful request from a competent authority.
Where legally permitted, TTKom will seek to limit disclosures to information that is reasonably necessary for the relevant purpose.
TTKom takes reasonable technical and organizational measures to protect personal and customer information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Security measures may include access controls, authentication mechanisms, network security controls, system monitoring, backups, encryption where appropriate, and restricted access to customer information.
However, no internet-connected system can be guaranteed to be completely secure.
TTKom retains personal information and technical records only for as long as reasonably necessary for the purposes for which they were collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable legal, regulatory, accounting, and security requirements.
Certain network, billing, or account records may therefore be retained for periods required by law or reasonably necessary for legitimate business and security purposes.
Subject to applicable law and any legitimate limitations, customers may have rights relating to their personal information, including the right to:
Request access to personal information held about them
Request correction of inaccurate information
Request clarification about how their information is used
Object to or restrict certain processing where applicable
Request deletion of information where there is no legitimate or legal reason for retaining it
Some information cannot be deleted immediately where TTKom is required to retain it for legal, regulatory, security, billing, or legitimate business purposes.
TTKom's services are intended to be used in accordance with applicable age and contractual requirements.
We do not knowingly collect personal information from children for purposes unrelated to providing our services. Where a parent or legal guardian believes that information relating to a child has been improperly collected, they may contact TTKom so that the matter can be reviewed.
TTKom may use third-party providers for services such as:
Payment processing
SMS and email communications
Hosting
Network infrastructure
Customer support
Analytics
Software and system management
These providers may process information on TTKom's behalf and may have their own privacy policies and terms governing their services.
Our website or customer portal may contain links to third-party websites.
TTKom is not responsible for the privacy practices, security, or content of third-party websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.
TTKom may contact customers regarding their accounts, subscriptions, service interruptions, maintenance, security notices, billing, and other service-related matters.
Where applicable, customers may also receive promotional communications. Customers may request to opt out of non-essential marketing communications, while still receiving important service and account-related communications.
TTKom may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published through the appropriate TTKom communication channels or website. The revised policy will become effective from the date stated in the updated version.
If you have questions, concerns, or requests regarding this Privacy Policy or the way TTKom handles personal information, please contact us through our official customer support channels.
TTKom
Email: ttkom@havenplustechnologies.co.mw
Telephone: +265996884869
Address: Area 3, Alliance Mall, Room #41
We will make reasonable efforts to respond to privacy-related enquiries within an appropriate period.
By registering for, accessing, or using TTKom services, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law requires specific consent for a particular type of processing, TTKom will obtain that consent separately.
Last Updated: 5 September 2026